All presence lights and icons go gray?


The client has lost connectivity with the internet.  If you have the client enabled to auto-reconnect, standby, the client will reconnect as soon as connectivity is restored.  You can also confirm the loss of connectivity by firing up the web browser on the Android/iOS device and attempt to navigate to your favorite web site (i.e.,,, etc).  If the browser fails to connect, it means your tablet/smartphone has indeed lost internet connectivity.  Please contact your network administrator.

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